Content moderation
Deepen AI's trained moderators decide on flagged listings, reviews, posts and profiles under your policy, and cite the rule behind every decision.
From $5 per person-hour A plan within 2 working days No sales call
What a moderation decision looks like
Each item comes back approved, removed or sent to you, with the rule it was decided under.
- Listing
- Vintage hunting knife, 25 cm blade, original sheath
- Your filter flagged
Weapon.- Reviewer decided
- ApprovedThe listing stays up.
- Reason
- Rule 4.2 allows collectible knives with blades under 30 cm from age-verified sellers. This seller is verified.
- Review
- Don't buy here. Message me on 555-0142 for the same thing half price.
- Your filter flagged
- Possible spam.
- Reviewer decided
- RemovedReview removed, and the account sent a warning.
- Reason
- Rule 2.1: reviews may not contain contact details or send buyers off the platform.
- Post
- Anyone else think the new update is terrible? Feels like nobody tested it.
- Reported as
Toxic.- Reviewer decided
- ApprovedThe post stays up.
- Reason
- Rule 1.3 covers attacks on people, not criticism of the product.
- Profile
- Display name and photo of a well-known actor
- Reported as
- Impersonation.
- Reviewer decided
- Sent to youThe profile has no fan-account label. Remove it, or ask the user to add the label?
- Reason
- Your policy bans impersonation but allows labelled fan accounts, and doesn't say which applies here. Your answer is added to the guidelines.
How we start on your work
No sales call. A plan in your inbox, then a short paid pilot on your real queue.
What we need from you
- Your content policy, or the rules your team follows today
- 20 to 30 items your team has already decided
- Access to your moderation queue, in your tool or a shared sheet
- 5 minutesTell us the task
What gets flagged, how much arrives each day, and how fast you need decisions.
- Within 2 working daysGet a plan and a price
Moderators, hours covered, turnaround, start date and the total price.
- 2 weeksRun the pilot
We train the team on your policy, decide real items and send two weekly reports. Then you decide.
Who moderates, and how consistency is kept
Trained moderators, working in English in your moderation queue. Each one learns your policy and passes a test before deciding live items.
Every reviewer's accuracy is measured
Items you've already answered are hidden in the real work, so we know how accurate each person is.
Nobody guesses on unclear cases
The team lead decides, or asks you. Your answer joins the guidelines.
You see the results every week
A weekly report shows work done, QA results and what's improving.
Standard moderation covers text and images: spam, scams, prohibited items, harassment, impersonation and off-topic content.
How much does content moderation cost?
$5per person-hour
Standard moderation in English. You pay for the hours your moderators work, with a trained team, a team lead, QA checks and a weekly report included.
Set before you pay. Your plan shows the team size, the hours covered and the total price.
Starts with a two-week pilot on your real queue, paid upfront, with two weekly reports.
Your data stays in your systems. We work under NDA with the access you set. Deepen AI holds SOC 2 Type II, ISO 27001, ISO 9001 and TISAX.
Questions
Which content does the team moderate?
Text and images: listings, reviews, comments, posts, profiles and messages, checked for spam, scams, prohibited items, harassment, impersonation and breaches of your rules. Tell us your queue when you request a plan, and the plan says what's covered.
We don't have a written policy. Can you help?
Yes. Send the decisions your team has already made, and the team lead turns them into written rules during the pilot. You approve them before they're used.
How do you keep decisions consistent?
Every decision cites a rule. We mix items with known correct decisions into the queue, check how often moderators agree, and re-check a sample of decisions. You see the numbers in your weekly report.
How fast do decisions come back?
You set the turnaround and the hours you need covered when we plan the work. We staff the team to meet them, and both are written into your plan, with the price, before you pay anything.
Can you handle a spike, such as a launch or a sale?
Tell your team lead ahead of time, and the team is sized for it. Your weekly report shows the hours and the items decided.
What about appeals?
Send back any decision a user disputes. Your team lead reviews it against your policy and replies with the outcome and the rule. If the policy needs a change, the guidelines are updated for the whole team.