Exception handling
Deepen AI's trained teams resolve the cases your automation can't close, by your rules, and send you the hard ones ready to decide.
From $5 per person-hour A plan within 2 working days No sales call
What a resolved case looks like
Each case comes back resolved, corrected or sent to you, with the reason.
- Document
- Invoice INV-2291 from Northwind, $8,420
- Your automation flagged
No matching purchase order.- Reviewer decided
- ResolvedMatched to PO 7713 and passed for payment.
- Reason
- The supplier wrote the PO number in the notes field. Your rules allow a match on a PO number anywhere on the invoice.
- Claim
- Windscreen repair, claim 4471
- Your automation flagged
Repair date is before the policy start date.- Reviewer decided
- CorrectedRepair date is 3 August, after the policy start on 1 August. Claim passed to payment.
- Reason
- The date 03/08 was read in the wrong order. The garage's invoice uses day-month dates.
- Record
- New supplier: Acme GmbH, Germany
- Your automation flagged
- Bank account country (NL) differs from company country (DE).
- Reviewer decided
- Sent to youThe bank letter confirms the Dutch account belongs to Acme GmbH. Do you accept foreign accounts for German suppliers?
- Reason
- Your rules don't cover foreign bank accounts. Your answer is added to the guidelines.
- Records
- “J. Smith, 14 Elm St” and “John Smith, 14 Elm Street, Apt 2”
- Your automation flagged
- Possible duplicate, 71% match.
- Reviewer decided
- MergedKept as one customer, with the full address.
- Reason
- Both records share an email address and phone number. Your rules merge on a matching email.
How we start on your work
No sales call. A plan in your inbox, then a short paid pilot on your real cases.
What we need from you
- Your rules for each kind of exception, or the notes your team works from
- 10 to 20 cases your team has already resolved
- Access to the exception queue, in your tool or a shared sheet
- 5 minutesTell us the task
Which exceptions pile up, how many arrive, and how fast they need closing.
- Within 2 working daysGet a plan and a price
Reviewers, hours, turnaround, start date and the total price.
- 2 weeksRun the pilot
We train the team on your rules, resolve real cases and send two weekly reports. Then you decide.
Who resolves cases, and how accuracy is kept
Trained reviewers, working in English in your exception queue. Each one learns your rules and passes a test before touching live cases.
Every reviewer's accuracy is measured
Items you've already answered are hidden in the real work, so we know how accurate each person is.
Nobody guesses on unclear cases
The team lead decides, or asks you. Your answer joins the guidelines.
You see the results every week
A weekly report shows work done, QA results and what's improving.
Standard exception handling covers documents, records, orders, claims and payments. Cases that need a licensed professional's judgement are quoted separately in your plan.
How much does exception handling cost?
$5per person-hour
Standard exception handling in English. You pay for the hours your reviewers work, with a trained team, a team lead, QA checks and a weekly report included.
Set before you pay. Your plan shows the team size, hours and total price.
Starts with a two-week pilot on your real cases, paid upfront, with two weekly reports.
Your data stays in your systems. We work under NDA with the access you set. Deepen AI holds SOC 2 Type II, ISO 27001, ISO 9001 and TISAX.
Questions
What kinds of exceptions can the team handle?
Cases a person can settle with your rules and the evidence in front of them: unmatched invoices and orders, conflicting or duplicate records, failed checks, missing fields and documents your extraction couldn't read. Tell us yours when you request a plan.
What happens when our rules don't cover a case?
The team lead sends it to your contact with the evidence and a clear question. Your answer is added to the guidelines, so the same case is settled for the whole team next time.
How fast are cases closed?
You set the turnaround you need when we plan the work. We staff the team to meet it, and it's written into your plan, with the price, before you pay anything.
Our volumes go up and down. Can the team change size?
Yes. Tell your team lead, and people are added or removed. Your weekly report shows the hours and the cases closed.
How do we know the decisions are right?
We mix cases with known correct outcomes into the queue, measure each reviewer's accuracy every week and re-check a sample of closed cases. You see the numbers in your weekly report.
What access do reviewers need?
Only the exception queue and the records each case needs. We work inside your tools with accounts you control, under NDA, and you can remove access at any time.